Forum Discussion
Cannot Sign into my Power BI Desktop app
My registered email id with office 365 is nis*******r@s******l.com. Recently I tried signing in with this id on Power BI and the error popup says
Request Id: 3705425a-da15-4ca8-a286-c793bcb8...
Hey, v-jiascu-msft I'm continuously getting an error while refreshing the data or logging in the power BI desktop with my office 365 id. Can you please help me out with the same. I've attached the snap of the error as well.
Hi nishant0012,
It doesn't seem the issue of Power BI. I would suggest you check these things below.
1. Did you change your primary email in the Office 365 or Azure AD? These two emails should be the same. Please refer to office-365-user-cannot-log-back-on-after-her-surname-was-edited?forum=winservergen.
2. Contact your IT department to check your account settings in the AAD and Office 365.
3. Please upgrade the Desktop to the latest version.
Best Regards,
Dale