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nishant0012's avatar
nishant0012
New Member
7 years ago

Cannot Sign into my Power BI Desktop app

My registered email id with office 365 is nis*******r@s******l.com. Recently I tried signing in with this id on Power BI and the error popup says    Request Id: 3705425a-da15-4ca8-a286-c793bcb8...
Need Help
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v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
7 years ago

Hi nishant0012,

 

Please don't post private data here. 

What is the issue now? You can sign in now, right? 

Do you mean "my app" the App workspace? You need to refresh the dataset.

Did you get any error message? 

What's the data source? 

Do you have enough permission to refresh the data?

 

Best Regards,
Dale

nishant0012's avatar
nishant0012
New Member
7 years ago

Hey, v-jiascu-msft I'm continuously getting an error while refreshing the data or logging in the power BI desktop with my office 365 id. Can you please help me out with the same. I've attached the snap of the error as well.

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    7 years ago

    Hi nishant0012,

     

    It doesn't seem the issue of Power BI. I would suggest you check these things below.

    1. Did you change your primary email in the Office 365 or Azure AD? These two emails should be the same. Please refer to office-365-user-cannot-log-back-on-after-her-surname-was-edited?forum=winservergen.

    2. Contact your IT department to check your account settings in the AAD and Office 365. 

    3. Please upgrade the Desktop to the latest version. 

     

    Best Regards,
    Dale