cancel
Showing results for 
Search instead for 
Did you mean: 

Fabric is Generally Available. Browse Fabric Presentations. Work towards your Fabric certification with the Cloud Skills Challenge.

Reply
Sean2
Helper I
Helper I

Can't sign in

When I try to login to the desktop app with my work account after the July update, it thinks for a second then nothing happens. No error message or anything. I have completly uninstalled (even tried deleting the Power Bi folder in the User\Appdata folder) and reinstalled. I can log in with no problem in the desktop app on my laptop after the July update. Anyone else seen this issue?

1 ACCEPTED SOLUTION
v-shex-msft
Community Support
Community Support

Hi @Sean2 ,

I'd like to suggest you turn on fiddler to trace login progress to confirm which type of httprequests send failed.
In addition, you can also contact to your IT to confirm network/firewall rules if they block your requests.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

2 REPLIES 2
v-shex-msft
Community Support
Community Support

Hi @Sean2 ,

I'd like to suggest you turn on fiddler to trace login progress to confirm which type of httprequests send failed.
In addition, you can also contact to your IT to confirm network/firewall rules if they block your requests.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Thank you! I used fiddler to see where it was hanging up. I then rememembered I had been playing around with ad-blocking using the host file a couple of weeks ago that I forgot about. It was the an entry in the host file that was blocking me.

Sovled!

Helpful resources

Announcements
PBI November 2023 Update Carousel

Power BI Monthly Update - November 2023

Check out the November 2023 Power BI update to learn about new features.

Community News

Fabric Community News unified experience

Read the latest Fabric Community announcements, including updates on Power BI, Synapse, Data Factory and Data Activator.

Power BI Fabric Summit Carousel

The largest Power BI and Fabric virtual conference

130+ sessions, 130+ speakers, Product managers, MVPs, and experts. All about Power BI and Fabric. Attend online or watch the recordings.

Top Solution Authors
Top Kudoed Authors