Can't sign in Power BI desktop

[IK]

When I'm trying to sign in my email on Power BI desktop, press next and then the dialog box closes and nothing happens further (it is supposed to ask for a password).

Did anyone encounter this problem?

[ArenM]

Hello everyone,

I have the same issue, i can attach some event logs here for you see. I tried to uninstall the app the version is the latest 

, also enabled the option to use authentication browser, 

, but nothing seems to work. 

here are some event logs:

Fault bucket , type 0

Event Name: PowerBiNonFatalErrors

Response: Not available

Cab Id: 0

Problem signature:

P1: PBIDesktop

P2: 2.138.1004.0

P3: Microsoft.PowerBI.Client.Windows.dll

P4: Microsoft.PowerBI.Client.Windows.PowerBIQueryStalenessEvaluator

P5: System.NullReferenceException

P6: IsLoadRequired

P7: 0

P8:

P9:

P10:

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_PBIDesktop_ebde7aa352d2ed3a41bb922da334266b581176b_00000000_c1a176ca-d930-46c9-a0f9-70e18e14809b

Analysis symbol:

Rechecking for solution: 0

Report Id: c1a176ca-d930-46c9-a0f9-70e18e14809b

Report Status: 4

Hashed bucket:

Cab Guid: 0

[v-fenling-msft]

Hi, @IK 

May I ask if you have gotten this issue resolved? If it is solved, please share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

If it is not resolved, please provide more detailed information about the problem you are experiencing and we will do our best to resolve the issue you are experiencing.

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Fen Ling,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-fenling-msft]

Thanks for rajendraongole1's concern about this issue.

Hi, @IK 

May I ask if you have had this problem before?

First of all, please make sure that you have a stable internet connection, as unstable internet may cause login problems.

Secondly, you can try logging in using another account to see if the problem is with the account itself.

Then, you can check the system logs in the Windows Event Viewer for error messages related to Power BI, which may provide more clues:

You can also enable the trace feature to log events and help diagnose problems:

Options and setting --> Options -->Diagnostics:

C:\Users/<user name>/AppData/Local/Microsoft/Power BI Desktop/Traces

You can refer to the official documentation:Troubleshoot sign-in issues in Power BI Desktop - Power BI | Microsoft Learn

Or you can uninstall and then reinstall Power BI Desktop which usually resolves login problems. This process resets any configuration that may be causing the problem.

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Fen Ling,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[rajendraongole1]

Hi @IK  -This issue where the sign-in dialog box closes and doesn't proceed to the password prompt in Power BI Desktop can be caused by several factors, such as network settings, system configurations, or outdated versions of Power BI Desktop. Here are some steps you can try to troubleshoot and resolve this problem:

1. Check Your Power BI Desktop Version--> Power BI Desktop | Microsoft Power Platform
Make sure you're using the latest version of Power BI Desktop. Older versions can sometimes have bugs or compatibility issues that have since been resolved.

Go to File > About to check your version.
Download the latest version of Power BI Desktop from the official Power BI site.
2. Clear Power BI Desktop Cache
Corrupted cache files can sometimes cause issues with the login process.

Navigate to the cache folder and clear it:
Path: C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop\Cache
Delete all the files in this folder, then restart Power BI Desktop and try signing in again.
3. Run Power BI as Administrator
Sometimes running Power BI Desktop with elevated privileges can resolve login-related issues.

Right-click on the Power BI Desktop shortcut and choose Run as administrator.
Try signing in again.

[IK]

Thank you for reply. It doesnt help

[sergej_og · Accepted solution]

Hey @IK ,
I solved this issue using this setting.

Regards