CQD Teams Call Queue Reports - Reported Agent not in Call Queue

[jcushenan]

I am using the latest 3.1.6 version of the Teams Auto Attendant & Call Queue Historical Reports Power BI templates and find that occassionally on the Agent Timeline report that the agent name reported is a user that is not a member of the reported Call Queue.

Is this a known problem or is there an explanation for this? Perhaps the call was transferred to the user not part of the Call Queue? If this is the case, it is not clear from the reports.

[foodd]

Hello @jcushenan , thank you for sharing your concern with the Fabric Community Forum. If you click on the feedback link on the latest 3.1.6 version of the Teams Auto Attendant & Call Queue Historical Reports Power BI templates project page, it will direct you to the Microsoft Teams Forum, where you can post your question.  Once you have added it there, please reply to your post, and mark that activity as a Solution.

If your requirement is solved, please make THIS ANSWER a SOLUTION ✔️ and help other users find the solution quickly. Please hit the LIKE 👍 button if this comment helps you.  Proud to be a Super User!