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Anonymous
Not applicable

Automatic Refresh Error

‎11-28-2019 10:31 AM

Hi , am getting the following error but not every time for scheduled refresh. Please help

 

 

Something went wrong
Unable to connect to the data source undefined.
Please try again later or contact support. If you contact support, please provide these details.
Cluster URI: WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID: 97de4093-ba95-45b6-9c44-e1b75f241af2
Request ID: bf88218e-cf69-4b28-b1c6-5281ded5c113
Time: 2019-11-28 18:15:58Z

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Message 1 of 15
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14 REPLIES 14
Tahreem24
Super User
Super User

‎11-29-2019 12:13 AM

Hi @Anonymous ,

 

Same error i got ealier. So I first refresh my PBI desktop file then published it to Service. After that auto refresh worked fine till now.

 

Please give Kudos and Accept this as a solution if it helps you!

Don't forget to give thumbs up and accept this as a solution if it helped you!!!

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Message 4 of 15
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Anonymous
Not applicable
In response to Tahreem24

‎11-29-2019 12:26 AM

We are using latest desktop version and gateway. And re-published all pbix files also. Still getting the same eroor. Any idea?

Message 5 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional
In response to Anonymous

‎11-29-2019 01:40 AM

Hi @Anonymous ,

 

What is the type of your datasource? 

 

 

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Please mark my post as solution, this will also help others.
Please give Kudos for support.

Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
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Message 7 of 15
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Anonymous
Not applicable
In response to mwegener

‎11-29-2019 01:44 AM

SQL server

Message 8 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional
In response to Anonymous

‎11-29-2019 01:48 AM

Could you make a screenshot from your Dataset Gateway Settings?

Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
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Message 9 of 15
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Anonymous
Not applicable
In response to mwegener

‎11-29-2019 01:55 AM
 
Message 10 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional
In response to Anonymous

‎11-29-2019 01:59 AM

I mean this settings on the dataset

Gateway connection.png

Did I answer your question?
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Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
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Message 11 of 15
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Anonymous
Not applicable
In response to mwegener

‎11-29-2019 02:05 AM

Capture.PNG

Message 12 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional
In response to Anonymous

‎11-29-2019 02:27 AM

Looks good.
Could you make a screenshot from your Refresh history?

Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
twitter - LinkedIn - YouTube - website - podcast - Power BI Tutorials


Message 13 of 15
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Anonymous
Not applicable
In response to mwegener

‎11-29-2019 02:32 AM

Capture.PNG

Message 14 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional
In response to Anonymous

‎11-29-2019 02:38 AM

Hi @Anonymous ,

 

this seems to be sporadic error.
I think you should ask the support via ticket.

 

If I answer you question, please mark my post as solution, this will also help others.

Please give Kudos for support.

Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
twitter - LinkedIn - YouTube - website - podcast - Power BI Tutorials


Message 15 of 15
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Tahreem24
Super User
Super User
In response to Anonymous

‎11-29-2019 01:02 AM

Hi @Anonymous ,

 

Give a try to resetting your Gateway. Try to re-configure your data sources and all.

Don't forget to give thumbs up and accept this as a solution if it helped you!!!

Please take a quick glance at newly created dashboards : Restaurant Management Dashboard , HR Analytics Report , Hotel Management Report, Sales Analysis Report , Fortune 500 Companies Analysis , Revenue Tracking Dashboard
Message 6 of 15
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v-lid-msft
Community Support
Community Support

‎11-29-2019 12:05 AM

Hi @Anonymous ,

 

What is the type of your datasource? Have you tried to update your on-premises data gateway if you are using it? Will you get this error when you do a on-demand refresh? 


Best regards,

 

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 3 of 15
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mwegener
Most Valuable Professional
Most Valuable Professional

‎11-28-2019 12:16 PM

Hi @Anonymous ,

 

maybe it's better to create a support ticket.

 

https://www.fourmoo.com/2019/09/24/using-power-bi-support-to-create-a-support-ticket/

 

If I answered your question, please mark my post as solution, this will also help others.

Please give Kudos for support.

Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Marcus Wegener works as Full Stack Power BI Engineer at BI or DIE.
His mission is clear: "Get the most out of data, with Power BI."
twitter - LinkedIn - YouTube - website - podcast - Power BI Tutorials


Message 2 of 15
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