Add Caller ID to Teams Voice Call Queue Report

[Theozox8975]

Hi all,

We're using Microsoft's template to report on our on-call usage and quality. I’d like to include the phone numbers of incoming calls in the report. Does anyone know where I can find the data to add the incoming caller ID?

[v-xianjtan-msft · Accepted solution]

Hi @Theozox8975 

You can export usage report data from the Teams Admin Center. Please refer to Microsoft Teams PSTN usage report - Microsoft Teams | Microsoft Learn

Also, you can use the Microsoft Graph API to get detailed call record data. Please refer to the following links:

callRecord: getPstnCalls - Microsoft Graph v1.0 | Microsoft Learn

callRecord: getDirectRoutingCalls - Microsoft Graph v1.0 | Microsoft Learn

Best Regards,
Jarvis Tang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@Theozox8975 , check can you edit model online or download and edit model ?