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MilkyDipper's avatar
MilkyDipper
New Member
3 years ago
Solved

Add Caller ID to Teams Voice Call Queue Report

Hey All,   We are using the template provided by Microsoft for reporting on our on-call usage and quality. I would like the ability to include the phone numbers we are recieving the calls from. Wou...
Need Help
  • AmiraBedh's avatar
    AmiraBedh
    3 years ago

    What is your data source ? Excel file for example ?

    I can't understand the Microsoft template use in your case.

    Can you elaborate the steps that you did to build the report ?

  • AmiraBedh's avatar
    AmiraBedh
    3 years ago

    Now I understand better the situation. Based on the Word document provided, there is no such column representing the phone numbers (and this is probably due to security matters).

MilkyDipper's avatar
MilkyDipper
New Member
3 years ago

Thanks for your continuing help 🙂 

My data source is: 

https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics

I am not sure where this is pulling the data from, but I assume it connects directly with Teams Voice?

I did not create this report, I downloaded a template from this Microsoft webpage: 
Download Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) from Official Microsoft Download Center

Cheers,

 

Tanner 🙂

AmiraBedh's avatar
AmiraBedh
Super User
3 years ago

Now I understand better the situation. Based on the Word document provided, there is no such column representing the phone numbers (and this is probably due to security matters).