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AnthonyGenovese
Resolver III
Resolver III

Conflicting protocol upgrade Error?

Has anyone ever seen a "Conflicting Protocol upgrade" error before? We just started seeing it today on random tables on loads that have previously worked fine. We are using the most up to date gateway server. (See below)



Error Code: Mashup Exception Error, Error Details: Couldn't refresh the entity because of an issue with the mashup document MashupException.Error: Failed to insert a table. Details: Message = conflicting protocol upgrade;Message.Format = conflicting protocol upgrade GatewayObjectId: 0e14aac5-92c6-427b-94de-99eb9fb12b12 (Request ID: bed781b1-b03e-42f7-847a-0fa62e4beb50).

 

AnthonyGenovese_1-1693423309474.png

 

 

5 REPLIES 5
Arielcchy
Advocate II
Advocate II

Is there any update on this issue?
I've encountered the same error while refreshing dataflow gen 2. (destination setting: first time publish to a lakehouse, creating a new table, replace data)

Here's the error message:
Activities Name: myqueryname_WriteToDataDestination

999999 Couldn't refresh the entity because of an issue with the mashup document MashupException.Error: DataSource.Error: Error in comitting version., Underlying error: conflicting protocol upgrade Details: Reason = DataSource.Error;Message = conflicting protocol upgrade;Message.Format = conflicting protocol upgrade;Microsoft.Data.Mashup.Error.Context = User

amolt
Resolver I
Resolver I

Hi @AnthonyGenovese,

Did you get more information about this problem? I have exactly the same problem.
Gateway :3000.190.19

 

Thanks

miguel
Community Admin
Community Admin

Could you please raise a support ticket so an engineering can gather all the logs, traces and information required to troubleshoot?

dbeavon3
Impactful Individual
Impactful Individual

@miguel Are you from Microsoft?  Can you please contact them about this meaningless error and ask them to improve the presentation of it, to add more explanation/context?  That is something they can do without customer involvement.

I hate to tell you but Microsoft support for Power BI is a massive pain and nobody wants to spend a month working on this with Mindtree.  I have lots of cases, and this one looks like it will cost someone about ~10 or 20 hours of their time and, after all that work is done, Microsoft won't actually be motivated to fix anything for two or three months.  The cost of using Microsoft support outweighs the pain of these types of bugs.

the support team would need to determine what exactly caused the error and then take action on it. If you have a support case that's been stuck for many months around this particular issue, please do share it with me and I can take a closer look

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