Ticket Duration by Support Group

[NewBie0322]

Ticket duration by group Help please Would like to get some guidance to create DAX formula for ticket duration between groups. 

[Anonymous · Accepted solution]

Hi  @NewBie0322 ,

Here are the steps you can follow：

1. Create calculated column.

Duration =
var _current=
MAXX(
    FILTER(ALL('Table'),'Table'[Ticket Number]=EARLIER('Table'[Ticket Number])&&'Table'[Ticket Update Date]=EARLIER('Table'[Ticket Update Date])),[Ticket Update Date])
var _Last=
MAXX(
    FILTER(ALL('Table'),'Table'[Ticket Number]=EARLIER('Table'[Ticket Number])&&'Table'[Ticket Update Date]<EARLIER('Table'[Ticket Update Date])),[Ticket Update Date])
var _datediff1=
DATEDIFF(
    _Last, _current,MINUTE)
return
IF(
  'Table'[Ticket Resolve Date]=BLANK(),_datediff1,
DATEDIFF(
       [Ticket Update Date],[Ticket Resolve Date],MINUTE))

Total Ticket Duration = SUMX(ALL('Table'),[Duration])

2. Result:

7:20 AM – 9:39 AM The intermediate minutes are 139.

Best Regards,

Liu Yang

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