Percent of calls answered

[FJ83]

Hi,

Need your help on to understand to calculate percent of calls answered in 15 seconds , 40 seconds  using dax from the below mentioned data. For the column reponse/arrive data's are updated in seconds actually. we can add calendar table to slice and dice data 

Thanks,

Francis

[tamerj1]

@FJ83 
Hi Fancis, can you please paste the same data in the screenshot?

[FJ83]

[tamerj1]

@FJ83 

Something we can copy-paste 🙂

[FJ83]

Sorry I didn't get you. 

[tamerj1]

@FJ83 
I mean is it possible you can provide sample data at least you can copy the table values and paste it here. Thank you.

[FJ83]

Hi,

I can't paste the values as table in community .

[amitchandak]

@FJ83 , Try measure like

Measure =
var _1 = countx(filter(Table, Table[Answer Call] <15), [ReportNumber])
return
divide(_1, count(Table[ReportNumber]))

[FJ83]

Hi Amit

Sorry , the column Reposnse / arrive values are updated in minutes, so therefore how to apply this scenario in DAX and to get the result ?

[FJ83]

Visual like this expected