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I have three measures.
@Sohan , Can you share sample data and sample output in table format? Or a sample pbix after removing sensitive data.
Try the first one like this and check
CALCULATE(COUNT(Afspraken[Patiëntnummer]),
FILTER(Afspraken, Afspraken[Soort afspraak]<>"Phone call" && Afspraken[Status]="Done"))
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