Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Grow your Fabric skills and prepare for the DP-600 certification exam by completing the latest Microsoft Fabric challenge.

Reply
KevinParijs
Frequent Visitor

Calculating days active cases

Hi,

I'm kinda new to DAX and I'm experiencing some weird behaviour on a calculation
I'm trying to count how many days a given ticket number (customer case) is active until today.

 

Here is the result:

The ticket number (CAS-24075 where the CRM unit is owner of) is open for 641 days, but for some reason he is calculating something for the other business units.
I would expect that for that ticket only 1 row gets returned with the result of 641 days.

test1.PNG

Here is my DAX formula:

test2.PNG

 

I would expect a result as follows where the not owning business units have blank results:
test3.PNG

 

What am I doing wrong?

Regards

 

K.

1 ACCEPTED SOLUTION
Mariusz
Community Champion
Community Champion

Hi @KevinParijs 

 

 

You can try something like below.

Oldest Active Ticket = 
VAR _active = 
    CALCULATETABLE(
        ADDCOLUMNS( 
            SUMMARIZE(
                Incident, 
                Incident[Ticket Number],
                Incident[Unit Name]
            ),
            "start", 
                CALCULATE(
                    COUNTROWS( dates ),
                    DATESBETWEEN( dates[Date], MIN( Incident[CreatedOn_DateKey] ), TODAY() ),
                    dates[isWeekend] = FALSE()
                )
        ),
        KEEPFILTERS( 'Incident'[State Code] = "Active" )
    )
RETURN
SUMX( _active, [start] )
Best Regards,
Mariusz

If this post helps, then please consider Accepting it as the solution.

Please feel free to connect with me.
Mariusz Repczynski

 

View solution in original post

1 REPLY 1
Mariusz
Community Champion
Community Champion

Hi @KevinParijs 

 

 

You can try something like below.

Oldest Active Ticket = 
VAR _active = 
    CALCULATETABLE(
        ADDCOLUMNS( 
            SUMMARIZE(
                Incident, 
                Incident[Ticket Number],
                Incident[Unit Name]
            ),
            "start", 
                CALCULATE(
                    COUNTROWS( dates ),
                    DATESBETWEEN( dates[Date], MIN( Incident[CreatedOn_DateKey] ), TODAY() ),
                    dates[isWeekend] = FALSE()
                )
        ),
        KEEPFILTERS( 'Incident'[State Code] = "Active" )
    )
RETURN
SUMX( _active, [start] )
Best Regards,
Mariusz

If this post helps, then please consider Accepting it as the solution.

Please feel free to connect with me.
Mariusz Repczynski

 

Helpful resources

Announcements
Europe Fabric Conference

Europe’s largest Microsoft Fabric Community Conference

Join the community in Stockholm for expert Microsoft Fabric learning including a very exciting keynote from Arun Ulag, Corporate Vice President, Azure Data.

Power BI Carousel June 2024

Power BI Monthly Update - June 2024

Check out the June 2024 Power BI update to learn about new features.

RTI Forums Carousel3

New forum boards available in Real-Time Intelligence.

Ask questions in Eventhouse and KQL, Eventstream, and Reflex.