cancel
Showing results for
Did you mean:

Grow your Fabric skills and prepare for the DP-600 certification exam by completing the latest Microsoft Fabric challenge.

Frequent Visitor

Calculating days active cases

Hi,

I'm kinda new to DAX and I'm experiencing some weird behaviour on a calculation
I'm trying to count how many days a given ticket number (customer case) is active until today.

Here is the result:

The ticket number (CAS-24075 where the CRM unit is owner of) is open for 641 days, but for some reason he is calculating something for the other business units.
I would expect that for that ticket only 1 row gets returned with the result of 641 days.

Here is my DAX formula:

I would expect a result as follows where the not owning business units have blank results:

What am I doing wrong?

Regards

K.

1 ACCEPTED SOLUTION
Community Champion

You can try something like below.

```Oldest Active Ticket =
VAR _active =
CALCULATETABLE(
SUMMARIZE(
Incident,
Incident[Ticket Number],
Incident[Unit Name]
),
"start",
CALCULATE(
COUNTROWS( dates ),
DATESBETWEEN( dates[Date], MIN( Incident[CreatedOn_DateKey] ), TODAY() ),
dates[isWeekend] = FALSE()
)
),
KEEPFILTERS( 'Incident'[State Code] = "Active" )
)
RETURN
SUMX( _active, [start] )
```
Best Regards,
Mariusz

If this post helps, then please consider Accepting it as the solution.

Please feel free to connect with me.

Community Champion

You can try something like below.

```Oldest Active Ticket =
VAR _active =
CALCULATETABLE(
SUMMARIZE(
Incident,
Incident[Ticket Number],
Incident[Unit Name]
),
"start",
CALCULATE(
COUNTROWS( dates ),
DATESBETWEEN( dates[Date], MIN( Incident[CreatedOn_DateKey] ), TODAY() ),
dates[isWeekend] = FALSE()
)
),
KEEPFILTERS( 'Incident'[State Code] = "Active" )
)
RETURN
SUMX( _active, [start] )
```
Best Regards,
Mariusz

If this post helps, then please consider Accepting it as the solution.

Please feel free to connect with me.

Announcements

Europe’s largest Microsoft Fabric Community Conference

Join the community in Stockholm for expert Microsoft Fabric learning including a very exciting keynote from Arun Ulag, Corporate Vice President, Azure Data.

Power BI Monthly Update - June 2024

Check out the June 2024 Power BI update to learn about new features.

New forum boards available in Real-Time Intelligence.

Ask questions in Eventhouse and KQL, Eventstream, and Reflex.

Top Solution Authors
Top Kudoed Authors