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ncollins1976
Advocate II
Advocate II

MAQ Temperature and Cylindar Visuals not showing data on Web platform

Good Morning, 

 

I was hoping someone could help.  We've been using the two mentioned visuals consistently since November, and yesterday morning they stopped displaying for the web function of our report.  We have the basic service. 

 

We do have the visuals showing in the desktop version, which baffles us. We've ruled out firewall issues, and no upgrades were made on any of our systems over the weekend.  Is anyone else experiencing the same problem or know how to fix?

 

Nathan Collins

SMP Mortgage 

4 REPLIES 4
MAQSupport
Solution Supplier
Solution Supplier

Hello @ncollins1976 ,

 

We are able to reproduce the issue and are working on analysing it.

 

We will notify you on this thread when we have an update on the same.

 

Thanks.

v-viig
Community Champion
Community Champion

I suggest asking MAQ team to investigate this issue.

 

Please email them MAQ Power BI Visual support maqpowerbivisualsupport@maqsoftware.com

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

Hello, 

 

Thanks.  We ended up finding out what it was, but we still need to followup and talk to MAQ.  Before this weekend, all of those reports worked without us inputing a value in the MIN catagory. After this weekend, that is no longer the case.  The visual would not show on the web until we had a 1 in the Min value.  However, it shows up in Desktop in either place.  

It looks like a breaking change.

 

I highly recommend contacting MAQ team to get this issue resolved.

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

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