How to unmark post as a solution

[Anonymous]

After commiting a reply to my question as a possible solution I discovered that solution is working only on sample data. After expanding sample data solution doesn't work properly anymore. I'm trying to unmark that post as a solution but can't find the way to do it. Is it possible and if so, how?

[Natalie_iTalent]

Hello @Anonymous,

Thank you for your question! You have two options for this scenario:

1.  Since the solution works for some data, you could leave it as a solution and mark a different response as another solution.
2. If the solution truly doesn't solve the problem, you can mark as "Not the Solution" by going to the right and side of the response and click the 3 dots.  Select Not the Solution.

I hope this helps!

Best,

Natalie H.

Community Manager