Not receiving a verification code to e-mail address when creating a new account on app.powerbi.com

[eliftastan]

Hi, I am preparing for the PL 300 microsoft data analyst associate certification exam. I want to create a new account on the app.powerbi.com with my e-mail address. When creating a new account, I do not receive a verification code to my e-mail address and I can't create an account. What can I do about this?
Could you please help me?
Best regards,

Elif Tastan

[eliftastan]

Hi,
I also tried to get support from Microsoft Turkey this week. I tried to get support using the Turkey support number in the "Global Customer Service phone numbers - Microsoft Support" link. For Power bi support, they direct me to https://admin.powerplatform.microsoft.com. Only users with an account can get support from this link. I have a problem creating an account. Since I don't have an account, I can't get support from here either.

Regards,

Elif Tastan

[OktayPamuk80]

Do you have an account at Microsoft Learn Platform? If not, try to create an account in the Microsoft Learn platform.

What kind of emai adres do you have? hotmail, gmail, etc.? 

[eliftastan]

Hi Oktay, 

I have an account at Microsoft Learn Platform. It is a gmail account.

Regards,

Elif

[OktayPamuk80]

It seems that Gmail is not supported and there have been couple of topics around this:

https://community.fabric.microsoft.com/t5/Desktop/Power-BI-Community-with-personal-email-ID/td-p/280...

https://community.fabric.microsoft.com/t5/Service/Issue-with-sign-on-Power-BI-using-gmail-account/m-...

Regards,

Oktay

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[eliftastan]

Hi,

I don't use my personal gmail account to create an account on app.powerbi.com. I use my organizational email address.

Regards,

Elif

[OktayPamuk80]

If it is an organizational account, you can go directly to your license provider. Did you try that?

[OktayPamuk80]

Hi Elif,

Is this still relevant? I guess the reason you're not getting an answer is because you're in the the Fabric Community.

There could be some reasons:

- Did you create a private account? Check your Spam folder

- Try maybe with a different email (e.g. company just for testing)

- Check https://learn.microsoft.com/en-us/power-bi/support/power-bi-cannot-sign-in

Regards,

Oktay

[eliftastan]

Hi Oktay, Thank you for your answer. I also asked the Power BI community. There are solution suggestions but I still haven't found a solution to my problem.

Regards,

Elif