Power BI Alert – “Creating item” Hangs When Creating New Activator Item via Alert Dialog

[Raja_Sharma]

Hi Fabric Community,

I’m encountering an issue when trying to create a new Activator item while setting up an alert in Power BI.

When I open the alert creation dialog from a report and select “Create a new activator item”, I enter a name and click “Create item”, but it gets stuck indefinitely. The “Creating item” button stays greyed out and nothing progresses.
The UI shows a popup titled “Select the location of your alerts”, with options to:

Choose a workspace (Fabric-enabled)

Select or create an Activator item

• Provide a name
  When I click to create, the button just shows “Creating item” and stays there, unresponsive.

Additional Details:

• The workspace is Fabric-enabled.

• I have Contributor permissions.

• I can create Activator items successfully if I go directly to the workspace, click “New”, and then choose “Activator” manually.

• This issue occurs only when trying to create the item directly from the alert dialog.
  
  Has anyone else experienced this issue? Thanks in advance for your support!

[Raja_Sharma]

HI @v-nmadadi-msft,

Thanks for your support so far. I wanted to share an important update after further testing:

• When I open the Power BI report directly from the workspace, I'm able to create the Activator item via the alert dialog successfully.
   This removes the possibility of browser extensions, client-side blockers, or browser issues being the cause.

• However, when I open the same report through a published Power BI App, the “Create item” dialog hangs indefinitely on “Creating item...
  I also noticed a chain of long-polling "subscribe" requests being sent but getting cancelled repeatedly, likely due to the missing callback execution.

  It appears that this issue is specific to reports accessed via Power BI Apps

  Please let me know if this is a known issue or any workarounds to fix this.
  Thankyou

  
  also noticed a chain of long-polling subscribe requests being sent but getting cancelled repeatedly, likely due to the missing callback execution.

[v-nmadadi-msft]

Hi @Raja_Sharma ,
Thanks for reaching out to the Microsoft fabric community forum.

Thank you for your thorough explanation of the issue. I reviewed the list of known issues and did not find any active ones related to Power BI apps hanging indefinitely.

Sorry to know the provided troubleshooting steps didn’t help. Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious. 

Below is the link to create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

I hope this information helps. Please do let us know if you have any further queries.
Thank you

[v-nmadadi-msft]

Hi @Raja_Sharma ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community.

Thank you

[v-nmadadi-msft]

Hi @Raja_Sharma 

May I check if this issue has been resolved? If not, Please feel free to contact us if you have any further questions.

Thank you

[v-nmadadi-msft]

Hi @Raja_Sharma ,
Thanks for reaching out to the Microsoft fabric community forum.

Try refreshing the browser tab and attempting the action again. If the issue persists, clear your browser’s cache and cookies, which can often resolve unexpected UI behaviour. Additionally, switching to a different browser such as using Microsoft Edge instead of Chrome or vice versa, can help determine if the issue is browser specific. You may also try accessing the report in Incognito or Private mode to rule out any conflicts caused by browser extensions or cached data.

Additionally, Press F12 in your browser to open the developer tools, then navigate to the Console tab. When you click Create item, watch for any red error messages that appear these can help identify backend or API issues that may be causing the dialog to get stuck.

I hope this information helps. Please do let us know if you have any further queries.
Thank you