Anonymous's avatar
Anonymous
Not applicable
3 years ago
Status:
Investigating

We couldn't install [app name] error message

We are currently sharing reports to our external users using workspace apps and the new app experience. Before the new app experience, everything worked fine. However, in the last couple of days, external users who could always access the app are now getting a "We couldn't install [app name]" message. At first this was just a couple of users but now we are starting to see more of this. Any help would be appreciated. Thanks.

 

 

 

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1 Comment

  • v-yadongf-msft's avatar
    v-yadongf-msft
    Icon for Community Support rankCommunity Support
    3 years ago
    Status changed:
    New
    to
    Investigating

    Hi Anonymous ,

     

    Not all Power BI users can view and interact with apps.

    • If you have a free license, you can open apps that are stored in Premium capacity and have then been shared with you.
    • If you have a Pro license or a Premium Per User license, you can open apps that have been shared with you.

     

    Please check if the user's license has expired.


    For more information, please refer to: Install and use apps with dashboards and reports in Power BI - Power BI | Microsoft Learn

     

    Best regards,

    Community Support Team _Yadong Fang

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