Anonymous's avatar
Anonymous
Not applicable
3 years ago
Status:
Investigating

Usage Metrics Report does not show Page Views

Hi,

 

My Usage Metrics Report is only showing data for "Report opens" but there is no data for "Total Page Views".

Is this a common issue or just my observation?

Greetings,

Florian

 

8 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Anonymous 

    How did you get the Usage Metrics Report ? I create a Usage Metrics Report and I can see the Total Views . 

    Best Regards,
    Community Support Team _ Ailsa Tao

     

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Alisa,

     

    It is within the "Usage Metrics Report" in the new design.

    And the issue with the missing "Total Page Views" appears only since a few days. I do not get data since 11th December 2022 (Just the info for "Report Opens"). Before that date everything looks fine.

    Best regards,

    Florian

     

  • Anonymous's avatar
    Anonymous
    Not applicable

    Facing same issue starting this month, did we have any solution for this issue.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Just started on Feb 14th for me. 

  • Anonymous's avatar
    Anonymous
    Not applicable

    Case 2302240040007223 created for this issue.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Thanks Anonymous, Let us know if you find anything on this issue. 

  • simabo's avatar
    simabo
    Frequent Visitor

    We face the same issues since a few days. Report views are fine but total page views are missing. Not all reports have that issue but we are not sure what causes the problems with the usage metrics.

  • Hello - We are facing same issue but this time its only for 1 user.  Someone help please.