Updated Gateway: Refresh Failures

Hi Anonymous, 

Please share gateway log files follow: https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot#tools-for-troubleshooting

Best Regards,
Qiuyun Yu 

I am also having this problem. Almost exactly as Anonymous explained it. I was on the October 2018 release and we were having some intermittent timeout failures. The support article I found suggested updating and that has definitely made matters worse. At least 15% of our refreshes are failing.

How should I upload the zip file that the Gateway exported out?

There is no option to attach a file in this comment field that I can find. 

v-qiuyu-msft - do you have a preferred way for us to upload these files? I really need to work on getting this corrected.

Hi all, 

You can upload the files to your OneDrive and send the share link to me via private message. 

Best Regards,
Qiuyun Yu 

v-qiuyu-msft - for some reason I don't have any ability to send you a PM either. I have the link ready but I don't see how to get it to you. When I go to your profile, I get an error.

We have a support ticket for an issue with the same symptoms. It has been open for 5 months with zero reported progress. After some weeks of investigation, it was passed to the SQL performance team, as this seems to be a common source type for reports with intermittent refresh failures. Still waiting for an update....

Hi StephenMEMC, 

You can send a private message to me like below: 

Best Regards,
Qiuyun Yu 

v-qiuyu-msft - Logs have been sent. Thanks.

PrahaPalalace - where did you open a ticket? I tried to do so as well but for some reason couldn't get through.