mthirty's avatar
mthirty
Frequent Visitor
3 years ago
Status:
Accepted

Multiple Authentication Requests Power BI Desktop

We have an issue that we have been unable to resolve after multiple attempts. Each time a Power BI Desktop instance is opened, the user is required to authenticate two times. Users are all using AWS. We have cleared permissions for each data source and cleared the gloabl cache. 

 

We are using the following:

Power BI Desktop Version: 2.118.828.0 64-bit (June 2023)

AWS Version: 5.8.0.4065

 

Is this a known issue or is there a solve?

Reports

5 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi  mthirty ,

     

     

    We have seen on the internal platform that other engineers have reported this issue and submitted it.
    The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

     

    Best regards.
    Community Support Team_Caitlyn

  • gthill's avatar
    gthill
    Advocate I
    2 years ago

    This issue was driving me crazy too - my colleague suggested ticking 'Use updated sign-in experience' under Options > Global > Security > Sign in experience and it has solved the issue for me.

     

     

  • mthirty's avatar
    mthirty
    Frequent Visitor
    2 years ago

    gthill I just tried your suggestion, and unfortunately it doesnt seem to work for me. Thanks for offering your idea,maybe it will help others!

  • mfalcon73's avatar
    mfalcon73
    Regular Visitor
    2 years ago

    Hi Anonymous 

    Was this issue addressed by the developers? We are a large organization and all of our PowerBI desktop users are experiencing this issue.

     

    The above solution didn't work with us. 

     

    Thx

    Gabriele

     

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