Anonymous's avatar
Anonymous
Not applicable
8 years ago
Status:
Needs Info

Internet explorer has stopped working

Since yesterday, we have some reports that we can't open in Internet Explorer. Those reports are running fine in Chrome.

 

When opening up those reports (either in the workspace or in the app), we have a pop-up showing "Internet Explorer has stopped working: A problem caused the program to stop working correctly".

 

I tried to publish the report to another workspace and tried it on both shared and premium capactiy without any success. I also deleted all the custom visuals.

 

We are using Internet Explorer 11.0.9600.18978 (Update Versions 11.0.56 (KB4092946)).

Reports

7 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Anonymous,

    Could you please install latest version of security update for your IE and check if the issue still persists.

    I have no issues viewing report in the following IE 11 version .


    Regards,
    Lydia

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Just did it and I have the same issue.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Anonymous,

    Do you install any add-ins? If so, please disable these add-ins. Also uninstall and reinstall IE11, then check if the issue still occurs.

    Regards,
    Lydia

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    We are having the same issue.  It's only one tab of one report.  The same tab renders correctly in Chrome.

     

    The tab has a line graph and chiclet slicers, both of which work on other tabs and in other reports.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    By the way, I have no add-in and a lot of our users are experiencing this behavior. It's impossible for me to reinstall IE for all of them (even for me).

  • mwaltercpa's avatar
    mwaltercpa
    Icon for Advocate III rankAdvocate III
    7 years ago

    We also have a financial statement tab with a matrix and a line graph that is not loading in IE.  

     

    I have MS Edge that works well, and Chrome also works and loads the tabs quickly. 

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