Bamak's avatar
Bamak
Icon for Helper V rankHelper V
4 years ago
Status:
Investigating

App metrics GEN2 - data never load

Hi

 

  • I'm  on Capacity  Admin role  for capacity --> PROD_1
  • PROD_1 is switched to Gen2
  • The new app metrics gen2  is shared with me (connected to  PROD_1) ,   but I can't see the data  (load never finish)

 

 

 

 

Thanks a lot for your help

 

Best regards

 

Christophe

6 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    Status changed:
    New
    to
    Investigating

    Hi Bamak 

     

    As of now, may I know whether this app has load data successfully?

     

    Best Regards,

    Community Support Team _Caiyun

  • Hi  

     

    Today  , this strange  issue is always there

    We can not wait (load end)  more  than 5 min  

    Philosophically in reporting/dataviz this is not acceptable

     

    Only the App owner also on Capacity admin as me  ,   can see  the data  !

     

    Best regards

     

    Christophe 

     

     

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi,

     

    We have the same problem in my organization. Only the person who created the metrics app can access the data. The metrics app created by my colleague looks the same, but if I create the app by myself, it works fine. However, if I share my metrics app with my colleague, they can not see it and the data just keeps loading.

     

  • Hi

    It 's not an intermittent issue and

    it's by current  design

    The only way to see gen2 metrics for capacity owners is to install their own app ;>}

    Impossible on my tenant , according that will multiply metrics datasets and we promote gold datasets for sharing

    We are waiting for a fix

  • Hi

     

    We can also observe  strange duplicates on refreshes part  ?

     

    Each time 2 rows  (scheduled  <--  OK good but also  on demand <-- wy please ? )

     

     

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support

    Hi Bamak Anonymous 

     

    Thanks for your reply. I got it. If so, I will sugguest you opening a support ticket by Support | Microsoft Power BI. There will be a support engineer help you on your issue.

     

    Best Regards,

    Community Support Team _Caiyun