The new update around the subscriptions on the service platform, where the report owner's email ID reflects as the subscription sender rather than the old "no-reply" or a generic Microsoft email address is creating havoc for report owners.
First of all, all the subscription users have outlook rules setup to automatically move the emails, and this change has stopped that logic. The higher management individuals are no receiving subscription based emails from the owner's email ID which along with being unprofessional also puts question marks on the reliability of the automation of these reports.
All the users respond to the report owner for any questions around the report rather than reaching out to through the designated channels.
The sent emails are occupying the space in the owner's outlook mailbox, which is making outlook very slow and inefficient.
Furthermore, if the report owner is on leave, then the new person's (owner's) email ID is user creating further confusion amongst users of the report.
The suggestion is to give an option to either select a generic mailbox as the owner or reverse the changes.
