Forum Discussion

ElenaSv's avatar
ElenaSv
New Member
1 month ago

the settings PBRIS application doesnt work

hi there,

the problem is on ipad, pbris application. The user tries to set the parameter: PBRIS alternative rendering, make it ON. When user closes the parametres, the settings are getting immediately lost.

Version PBRIS: 38.2. IOS 26.5 ( without that option after this update the user cant see any report). we tried hard reset, reinstall the application - nothing helps.

Application
PBRIS
PBRIS rendering

3 Replies

  • SamInogic's avatar
    SamInogic
    Icon for Super User rankSuper User
    1 month ago

    Hi,

    This sounds more like an iOS/PBRIS app issue than a problem with the report itself, especially since the PBRIS Alternative Rendering setting is not being retained after closing the settings.

    Since you have already tried reinstalling the app and a hard reset, I would recommend checking whether this is a known issue with Power BI for iOS version 38.2 on iOS 26.5. If the option is required for reports to render correctly and the setting keeps reverting, it may need to be addressed in a future app update.

    As a workaround, if available, try accessing the same report through the Power BI web experience or another supported device to confirm the report itself is working correctly.

    If the issue occurs only on this iPad/iOS combination, I would recommend opening a Microsoft support ticket and providing the app version, iOS version, device model, and a screen recording showing the setting being reset.

    Hope this helps!!

    Thanks!

    • ElenaSv's avatar
      ElenaSv
      New Member
      1 month ago

      hi! 

      thanks a lot for an answer!

      We updated the app, but the problem still occurs. The application normally works by other users. And there is no problem opening on windows devices.. Just application doesnt work properly for one user.

      And the other problem that this user and other users also can't open the pbris on any browser after IOS update. 

       

       

      • v-saisrao-msft's avatar
        v-saisrao-msft
        Icon for Community Support rankCommunity Support
        1 month ago

        Hi ElenaSv​,
        Thank you SamInogic​, for your insights.
        Since the app update, reinstall, and hard reset have not resolved the issue, I recommend opening a Microsoft Support ticket for further investigation.
        Please include the iOS/iPadOS and app versions, iPad model, screen recording of the Alternative Rendering setting resetting, and the browser behavior.
        This will allow Microsoft to investigate both the setting-persistence issue and the reported PBIRS access issue on iOS browsers.
        Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

        Thank you.