PBI Metrics shutting down occasionally

Hi Carline​,

Since it only happens for your colleague, I would first narrow down whether it is the user, the metric, or the check-in content. A quick matrix you can run in 10 minutes:

Test                                            If it works ->
----------------------------------------------  -----------------------------
Colleague, InPrivate window, no extensions      browser profile / extension
You, same metric, same check-in values          colleague-specific permission
Colleague, a different (manual) metric          that metric is the problem
Colleague, same metric, check-in with no note   the note content (pasted
                                                formatting/images) is the trigger
Colleague, check-in dated today (not past/future) date handling on that metric

Two things I have seen cause odd behaviour on check-ins specifically: connected metrics (the value comes from a report, so a manual check-in competes with the connection; try updating via the connected value or disconnecting in a copy) and notes pasted from Outlook/Word with rich formatting. Also confirm in the scorecard's Permissions which role your colleague has for that metric (view vs update check-ins).

If none of these isolate it, capture a HAR trace from DevTools (Network tab > Preserve log > reproduce > Export HAR) during the crash and attach it with the video to the support ticket, since the failing request will show exactly which call breaks.

So my overall approach would be:

InPrivate test -> other user test -> other metric test
-> check-in without note / with today's date
-> check role permissions on that metric
-> HAR + video to support if still failing

AI-assisted drafting: AI was used to help structure and phrase this response. I reviewed and validated the technical content before posting.

HI Carline​,
Please test the check-in in another browser and verify whether the issue affects one scorecard or multiple scorecards. Check Power BI service health for any relevant incidents. If the issue persists, capture browser Network traces and Console logs while reproducing the failure, along with the screen recording. If unresolved, raise a Microsoft support request with the diagnostic information for further investigation.
Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn
Capture Power BI Diagnostic Information - Power BI | Microsoft Learn
Stay on top of your goals in Power BI - Power BI | Microsoft Learn

Thank you.