Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Data Gateway login error

Hi All,

After installed On-premises data gateway (and also tried with personal gateway), when I try to log in with my company account, I get the following failure:

Gateway issue
login
On-Premise Data Gateway
On-premise data gateway (personal mode)

3 Replies

  • lbendlin's avatar
    lbendlin
    Super User
    5 years ago

    Do you have a Power BI Pro license?  If yes then you can submit a Pro ticket directly to Microsoft so they can help you troubleshoot that.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Thank you! As I could see in the Microsoft licenses, I have Power BI Pro. (I was not sure, because it is a company account.) Could you help me where exactly I can create a ticket? I'm trying to find the form/button / etc.

      Thank you!