Forum Discussion

smithry3's avatar
smithry3
Frequent Visitor
4 years ago

All Custom Visuals Do Not Render in Browser

Hello, We're having problems with any custom visuals imported from the marketplace.  These custom visuals do not render in Chrome, Edge, or even Firefox.  There is no error, the visual is just blank.  The data appears to be there, because I can click around and see the filter pane change.  It looks fine in Power BI Desktop.  

 

I just upgraded from January 2021 release to the September 2021 release to see if it would fix the issue but the custom visuals still do not render in the browser.  I feel like it may have something to do with same-site cookies but I'm not sure.  Has anyone else encountered this?

 

Thanks!

 

Ryan

Custom Visual Not Rendering

23 Replies

  • Tektronics's avatar
    Tektronics
    Frequent Visitor
    4 years ago

    Microsoft sucks, thats the truth. I have a critical incident with them and no luck so far, they try to blame your environment or even the custom visual but in my company they are intermitent, some times they load some times not and only happen with customs. After this patch it basically destroyed 5 environment with 16k users.

  • ForcaTaico's avatar
    ForcaTaico
    Resolver II
    4 years ago

    I also got the same issue...

    Weird thing is sometimes (1 out of 30) the custom visuals show.

    I have testet with the custom visual 'Infographic Designer' if I make a new report and import this visual the custom visual it doesnt show in PBIRS. But if I use 'Infographic Designer' sample report the custom visual always render in PBIRS.

    Hoping for a fix.

    Regards Taico

  • Icey's avatar
    Icey
    Community Support
    4 years ago

    Update:

    This known issue is not about PBIRS. But my PBIRS has no issue. Sorry for any misunderstanding.

     

    For the latest news, please see Tektronics 's reply:

     

     

    Right now, MS looks like is creating a new patch to address the issue and also have some troubleshootings happening with Google Chrome and EDGE issues related to cookies. 

     

     

     

    =======================================================

    Hi smithry3 , Tektronics , ForcaTaico , Andymeyer ,

     

    This issue has been submitted internally (#ICM: 273587832) and has published a fix to the custom visual issue. It should be available by 11/24 end of day (PST). Please check if it works now.

     

    And you can also find it on Power BI Support Page.

     

    My test result:

     

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Icey's avatar
    Icey
    Community Support
    4 years ago

    Hi smithry3 , Tektronics , ForcaTaico , Andymeyer ,

     

    Power BI Report Server January 2022 has been released. Please check if this version could fix the issue. Looking forward to your reply~

     

    Change log: 

    Change log for Power BI Report Server - Power BI | Microsoft Docs

     

    Feature Summary:

    Power BI Report Server January 2022 Feature Summary | Microsoft Power BI Blog | Microsoft Power BI

     

    Download page:

    Download Microsoft Power BI Report Server - January 2022 from Official Microsoft Download Center

     

     

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • ForcaTaico's avatar
    ForcaTaico
    Resolver II
    4 years ago

    Hi Icey 


    Just tried with the 'January 2022' version of PBIRS unfortunately the custom visual still doesn't show.

    Regards Taico

    Regards Taico

    • ForcaTaico's avatar
      ForcaTaico
      Resolver II
      4 years ago

      Hi again, 

      Has anyone found a solution or workaround? 

      • ForcaTaico's avatar
        ForcaTaico
        Resolver II
        4 years ago

        Hi Icey  

        I still have the issue.

        Power BI Report Server (January 2021) Version 1.10.7737.32652. 
        Edge version 97.0.1072.55.

        One thing I have found is that if I open Edge InPrivate. The custom visuals will show the first time. But if I hit refresh they will disappear.

        Regards Taico

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Found a solution to this. The only way we resolved this, was to delete (or rename) the "Edge" folder on your local computer, within your %userprofile%\AppData\Local\Microsoft 

     

    This clears all your settings, cache, etc... for the Edge browser. But is the only thing we found that worked. Clearing cache/settings wasn't enough.