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rjg2g11's avatar
rjg2g11
Icon for Advocate I rankAdvocate I
8 years ago
Solved

Usage Metrics not working

Hello,    We have multiple reports within a workspace, however we are unable to view usage metrics. We can across other reports so we find it strange that it has stopped working!   Can anyone adv...
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  • v-yulgu-msft's avatar
    v-yulgu-msft
    8 years ago

    Hi rjg2g11,

     

    Did you talk about your own workspce or App workspace? Users can only see usage metrics for content they own or have permissions to edit. Admins can turn off this feature for their organization under Admin Portal. Please contact your Admin to see if this is the case.

     

    Reference: Usage metrics for dashboards and reports

     

    Best regards,

    Yuliana Gu

v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi rjg2g11,

 

Did you talk about your own workspce or App workspace? Users can only see usage metrics for content they own or have permissions to edit. Admins can turn off this feature for their organization under Admin Portal. Please contact your Admin to see if this is the case.

 

Reference: Usage metrics for dashboards and reports

 

Best regards,

Yuliana Gu

rjg2g11's avatar
rjg2g11
Icon for Advocate I rankAdvocate I
8 years ago

v-yulgu-msft

 

Hello, thanks for getting back to me

 

This is an App Workspace. I have asked our Admin to take a look at the Admin Portal. 

 

I will update you on our progress

 

Cheers!

  • v-yulgu-msft's avatar
    v-yulgu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi rjg2g11,

     

    Have you resolved the problem now? If so, would you please share the resolution so that it can benefit more users facing similar problem?

     

    Thanks,

    Yuliana Gu

    • rjg2g11's avatar
      rjg2g11
      Icon for Advocate I rankAdvocate I
      8 years ago

      Hello, 

       

      Yes, our IT team sorted something out. It was to do with the admin rights at the top of the chain!

       

      Thanks again

       

      Rob