Forum Discussion

ania_roh's avatar
ania_roh
Icon for Helper III rankHelper III
5 years ago
Solved

tooltip error

Hi, I just published the inform in PowerBi service with tooltip included (page tooltip asocciated to some cards). Everyone can see tooltips in the inform, except one, who says he can´t see a toolti...
Need Help
  • edhans's avatar
    edhans
    5 years ago

    What browser are they using? IE is no longer supported. 

    Also, troubleshooting steps assuming they are not using IE:

    1. Disable any blocker scripts, like ublock origin. See if that is interferring.
    2. Launch Power BI in an incognito/private session with no extensions running.
    3. Clear the cache
    4. Try a different browser. Safari, Edge (modern/chromium), Chrome, and Firefox are all supported. Make sure any of those are current.
edhans's avatar
edhans
Icon for Community Champion rankCommunity Champion
5 years ago

What browser are they using? IE is no longer supported. 

Also, troubleshooting steps assuming they are not using IE:

  1. Disable any blocker scripts, like ublock origin. See if that is interferring.
  2. Launch Power BI in an incognito/private session with no extensions running.
  3. Clear the cache
  4. Try a different browser. Safari, Edge (modern/chromium), Chrome, and Firefox are all supported. Make sure any of those are current.