Subscriptions E-Mail Stop

Hi Every ne.

We have several customers, in all them we use subscriptions, some of them, their tenant is used, in others we provide the service trough our tenant [email protected]  , that means that we only used a powerbipro license, because we don’t need more.

So, we create a user accuount that a fowared is programmed to send the subscription to the real e-mai for that user.

We worked fine, still four weeks ago, sundenly the subscripcions for the customer where we provide the tenant has stopeded, the subscrptions has been monitored every day, and we don’t find any subcription send from [email protected] to our server, you most know that the accounts [email protected] are set as forwarders accounts.

So, we neeed help to understand why we are not reciveing the notifications, in the customer where we are providing the service in their tenant, it works fine.

Perhaps something happened with the exchange service in office 365 or somenthing

We have a ticket with microsfot but we dont find the solution yet.

Some tip?

Regards