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powerbiuser8492's avatar
powerbiuser8492
Frequent Visitor
3 years ago

Dashboard tiles not loading

Tiles in dashboard show "We couldn't load that image" for certain tiles. Tried re-making the tiles in the dashboard and creating a new dashboard with the same tiles. Unclear what is causing the error...
Need Help
Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi powerbiuser8492 ,

If you want to add your company logo or some other image to your dashboard, you save the image file online and link to it. Make sure security credentials aren't required to access the image file. For example, because OneDrive and SharePoint require authentication, images stored there can't be added to a dashboard this way. Also, images can't be in .svg format.

 

For more details, you can read related document: Add images, videos, and more to your dashboard - Power BI | Microsoft Learn

 

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • powerbiuser8492's avatar
    powerbiuser8492
    Frequent Visitor
    3 years ago

    Thanks! That is a good tip.

    I am not trying to load an image but a visual from a dataset, and I choose the "Image" tile on the Dashboard.