Forum Discussion

powerbiuser8492's avatar
powerbiuser8492
Frequent Visitor
3 years ago

Dashboard tiles not loading

Tiles in dashboard show "We couldn't load that image" for certain tiles. Tried re-making the tiles in the dashboard and creating a new dashboard with the same tiles. Unclear what is causing the error.

Need Help

4 Replies

  • powerbiuser8492's avatar
    powerbiuser8492
    Frequent Visitor
    3 years ago

    Hi! Sorry for the late reply! This has not happened. There have been new records added, but the dataset has not fundamentally changed.

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi powerbiuser8492 ,

    If you want to add your company logo or some other image to your dashboard, you save the image file online and link to it. Make sure security credentials aren't required to access the image file. For example, because OneDrive and SharePoint require authentication, images stored there can't be added to a dashboard this way. Also, images can't be in .svg format.

     

    For more details, you can read related document: Add images, videos, and more to your dashboard - Power BI | Microsoft Learn

     

    Best regards,
    Community Support Team_Binbin Yu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • powerbiuser8492's avatar
      powerbiuser8492
      Frequent Visitor
      3 years ago

      Thanks! That is a good tip.

      I am not trying to load an image but a visual from a dataset, and I choose the "Image" tile on the Dashboard.