Forum Discussion

jmiridium's avatar
jmiridium
Helper IV
9 years ago

Constant Refresh Errors That Need Addressing Immediately

Having multiple refresh errors. Need this addressed immediately:

 

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2
Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b
Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232
TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)
Version13.0.1700.2465

 

 

A second refresh caused this error:

 

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2
Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b
Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232
TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)
Version13.0.1700.2465

 

The link provided goes to this page which has nothing to do with PowerBI:

 

https://docs.microsoft.com/en-us/dotnet/framework/data/adonet/whats-new

 

We are in the testing phases in PowerBI, and it just doesn't seem like this is a stable platfor yet. Is there something I'm missing? Is there a support option?

 

Need this working reliably

7 Replies

  • v-yulgu-msft's avatar
    v-yulgu-msft
    Microsoft Employee

    Hi jmiridium,

     

    What was the data source your dataset connected to? Were you refreshing dataset manually or setting schedule refresh?

     

    As is pointed by error message, you should configure a matched gateway for corresponding data source so that schedule refresh can be applied to dataset. Please check the gateway settings:

     

    If you havn't installed a gateway on your machine, you can click the arrow down on the top right of ribbon on service site to download a gateway. 

     

    Reference: Getting started with Power BI Gateways

     

    Best regards,
    Yuliana Gu

    • jmiridium's avatar
      jmiridium
      Helper IV

      Gateway is installed and working on other data sources

      • v-yulgu-msft's avatar
        v-yulgu-msft
        Microsoft Employee

        Hi jmiridium,

         

        Please check whether the data source is connected to gateway successfully?

         

        Also, in this dataset which is always prompting error message, does it contain multiple types of data source?

         

        Regards,
        Yuliana Gu