Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
3 years ago
Solved

Capacity Operation failed with error code CapacityNotReachable

Hi,   One of our dashboard which is connected in direct query mode to SAP as multidimensional source failed to load for a time window of 2 hours. The visuals threw the following error.    T...
Need Help
  • v-yueyunzh-msft's avatar
    v-yueyunzh-msft
    3 years ago

    Hi , Anonymous 

    According to your error details ID, I found the relevant error message in the internal database:

    Premium Capacity Operation failed. ErrorCode: CapacityNotReachable; StatusCode: 503

    For the error code of 503, we generally consider the error caused by the server disconnection and hang-up, and then I went to the internal problem website to search, and indeed on the 28th, there was a capacity drop in the us-east cluster, and there was an announcement posted on the Power BI support page at that time:

    Support | Microsoft Power BI

     

    The ICM number is 352041615, according to the latest situation, this capacity drop problem has been temporarily fixed, and the announcement on the Power BI support page has disappeared, you can check whether the current refresh is running normally.

     

    Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

     

    Best Regards,

    Aniya Zhang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

v-yueyunzh-msft's avatar
v-yueyunzh-msft
Icon for Community Support rankCommunity Support
3 years ago

Hi , Anonymous 

According to your error details ID, I found the relevant error message in the internal database:

Premium Capacity Operation failed. ErrorCode: CapacityNotReachable; StatusCode: 503

For the error code of 503, we generally consider the error caused by the server disconnection and hang-up, and then I went to the internal problem website to search, and indeed on the 28th, there was a capacity drop in the us-east cluster, and there was an announcement posted on the Power BI support page at that time:

Support | Microsoft Power BI

 

The ICM number is 352041615, according to the latest situation, this capacity drop problem has been temporarily fixed, and the announcement on the Power BI support page has disappeared, you can check whether the current refresh is running normally.

 

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly