Forum Discussion

YanyunHuang's avatar
YanyunHuang
Microsoft Employee
3 years ago

Auto refresh failed with DMTS_OAuthTokenRefreshFailedError code for device not compliant

My report auto refresh failed when my device needs update. When I log in PBI service and manual refresh, it works again. I have to edit my credential again to enable auto refresh. Is it by design? Ho...
Need Help
v-zhangti's avatar
v-zhangti
Community Support
3 years ago

Hi, YanyunHuang 

 

Please refer to the following links in the hopes of helping you.

Solved: Suggest me Auto refresh steps for Power BI reports... - Microsoft Fabric Community

Solved: Auto Refresh Failure - invalid credentials - Microsoft Fabric Community

Solved: Power bi service auto refresh failing - all repor... - Microsoft Fabric Community

 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

  • YanyunHuang's avatar
    YanyunHuang
    Microsoft Employee
    3 years ago

    Thanks, but we are not the same case, my error message says "Conditional Access policy requires a compliant device, and the device is not compliant" and I can manual refresh successfully. Seems like my device got checked during refresh and it was not compliant, is it by design? 

    • Rafycolon20's avatar
      Rafycolon20
      Regular Visitor
      3 years ago

      It seems like this issue started happening in late July 2023 mid August. My reports were refreshing automatically for months. The automatic refresh failed for the first time in Aug 13, 2023. My device is is compliant in AD Azure. My company doesn't register internal equipment in Intune. Intune is only used for BYOD. My IT tema is having a hard time trying to resolve this issue. All the responses posted in this thread from MSFT are not related to this error code AADSTS53000. We need MSFT to provide more details and resolution to this issue.