Forum Discussion
Admin changing user subscription breaks subscription
This *continues* to be an issue on our tenant. What happens:
- A user-generated subscription with an end date generates a "your subscription is about to end" message.
- I, as a tenant admin, modify the subscription to remove (or alter) the end date.
- On next run, the subscription sends a user a "EmailSubscriptionCannotSubscribeOthersError" email.
12 Replies
MSFT Support confirmed this issue this morning and is escalating my ticket with the product team. To recap:
A user with app -- but NOT workspace -- access to a paginated report is able to create a subscription to that report. When a workspace admin edits that user's subscription, the user then receives an error email and the subscription is deactivated.
Hi MarkPalmberg,
Thank you for sharing the update.
If you receive any further information or resolution from the product team, please feel free to share it here with the community. This can help other community members who may encounter similar behavior find relevant information and possible solutions more quickly.
Thank you.
FYI:
Hello Mark,
I hope you’re doing well.
My name is Pavankalyan, and I’m a Technical Advisor with Microsoft Power BI.
I would like to share an update regarding this issue. Our Product Group (PG) team has confirmed that the behavior is due to a bug, and they are actively working on a fix.
At this time, there is no estimated timeline for resolution. However, please rest assured that we are closely tracking the progress and will keep you informed as soon as we receive any updates.
As there are no immediate actions required from your end for now, I kindly request your permission to temporarily archive the case. Please note that this is only a temporary step—we will continue to provide you with weekly updates on the status of the bug.
Thank you very much for your understanding and cooperation. If you have any questions or if anything changes on your end, please feel free to reach out at any time.
Best Regards,
Pavankalyan Uppalapati
Team Lead | Data Platform | Fabric BI
Hi MarkPalmberg ,
Thank you for reaching out to the Microsoft Fabric Community.
Based on the details you shared, this looks like an issue with admin changes to user-created subscriptions in Power BI.
You can try the following options:
- Try not to modify user-created subscriptions from the admin side
- Ask the original user to update the subscription (for example, changing or removing the end date)
- If an admin needs to make changes, it’s better to delete the existing subscription and recreate it rather than editing it
This helps keep the subscription in a clean state and avoids the permission issue that leads to the error.
Hope this helps. Please feel free to share if you’re still facing the issue.
Thank You."Try not to modify user-created subscriptions from the admin side"
Should admins *NOT* be able to modify user subscriptions? I mean, is this a rule?
Hi MarkPalmberg ,
Thanks for the follow-up question and also thank you for pointing that out.
Admins should normally be able to modify user subscriptions, and this is not a documented rule or restriction in Power BI. What I meant was that, based on the behaviour you described, the issue seems to occur after the subscription is modified from the admin side, so the suggestion was intended only as a temporary workaround to help avoid triggering the error. Since the subscription works before the admin edit and fails afterward with the EmailSubscriptionCannotSubscribeOthersError message, this appears to be an unexpected behaviour rather than intended functionality.
Hope this helps. If you have any questions regarding this, please feel free to reach out to us. We will be happy to help.
Thank You.
