Forum Discussion

calebsg's avatar
calebsg
Frequent Visitor
10 years ago

Timeout When Registering Gateway error

I'm trying to install Power BI Personal Gateway on a second (cloud) server to deliver another data source. During the install (as an admin) I am getting this error, "Time out when registering Gateway". Just wondering what that means and what I can do about it. Also if there are any diagnostic steps...sounds like the gateway is trying to reach something and it can't.

 

Thanks.

Need Help

5 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    calebsg does your scenerio fit what is found here

     - single core processor? You may find what you need in the troubleshooting support page. (If you haven't tried there already)

    • calebsg's avatar
      calebsg
      Frequent Visitor
      10 years ago

      That's interesting...I did find out our virtual server is a single processor deployment so I'm looking into that.

    • bdelaney's avatar
      bdelaney
      Frequent Visitor
      10 years ago

      And I just ran into this on an 8core xeon processor PC running windows 10.

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        Hello all

         

        I have exact the same issue.

         

        I have set up the proxy settings in the config file for the Configurator.

        Firewall ports should be open as well.

         

        I followed all informations available on the PowerBI site about the EGW.

         

        The server has 12 cores (2x6 cores) with 18 GB RAM.

        I have this issue on two separate servers.

         

        It is possible to increase the timeout period from 1 minute to more (for example 3 mins)?

        It should be possible to do this in the Microsoft.PowerBI.EnterpriseGateway.exe.config or in the enterprisegatewayconfigurator.exe.config file.

        I would preffer to do it in the service config file.

         

        The Gateway are registered in the PowerBI service site but appears as offline.

         

        Regards

        Salvatore

         

  • briwalkr's avatar
    briwalkr
    Microsoft Employee
    10 years ago

    I have the same issue running on Windows 10, i7 dual core, 16 GB RAM (bare metal).