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calebsg's avatar
calebsg
Frequent Visitor
10 years ago

Timeout When Registering Gateway error

I'm trying to install Power BI Personal Gateway on a second (cloud) server to deliver another data source. During the install (as an admin) I am getting this error, "Time out when registering Gateway...
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Anonymous's avatar
Anonymous
Not applicable
10 years ago

calebsg does your scenerio fit what is found here

 - single core processor? You may find what you need in the troubleshooting support page. (If you haven't tried there already)

  • calebsg's avatar
    calebsg
    Frequent Visitor
    10 years ago

    That's interesting...I did find out our virtual server is a single processor deployment so I'm looking into that.

  • bdelaney's avatar
    bdelaney
    Frequent Visitor
    10 years ago

    And I just ran into this on an 8core xeon processor PC running windows 10.

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      Hello all

       

      I have exact the same issue.

       

      I have set up the proxy settings in the config file for the Configurator.

      Firewall ports should be open as well.

       

      I followed all informations available on the PowerBI site about the EGW.

       

      The server has 12 cores (2x6 cores) with 18 GB RAM.

      I have this issue on two separate servers.

       

      It is possible to increase the timeout period from 1 minute to more (for example 3 mins)?

      It should be possible to do this in the Microsoft.PowerBI.EnterpriseGateway.exe.config or in the enterprisegatewayconfigurator.exe.config file.

      I would preffer to do it in the service config file.

       

      The Gateway are registered in the PowerBI service site but appears as offline.

       

      Regards

      Salvatore