Forum Discussion

lewand03's avatar
lewand03
Helper I
9 years ago
Solved

Error message when installing Gateway

Hi Power BI Gurus!

 

I am having trouble installing gateway. Following error message is appearing at the and ot the process:

 

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)

 

Can you please help?

Thanks,

Dariusz

Need Help

8 Replies

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi lewand03,

     

    1. Which kind of gateway did you want to install? On-premise data gateway or on-premise data gateway (personal mode)?

    2. Was there any old version gateway installed before? If it is, please uninstall it completely.

    3. Check if your environment had proxy. If it did, please follow this article.

    4. Please share gateway log with us follow these two articles Troubleshooting Power BI Gateway - Personal and Troubleshooting the On-Premises Data Gateway.

     

    Best Regards,
    Qiuyun Yu

     

    • lewand03's avatar
      lewand03
      Helper I
      9 years ago

      Hi Qiuyun,

       

      Thank you for your reply. I am trying to install personal mode type of gateway.

      It was the first instalation. I was trying to do that couple of times (unistalling it completely), but with the same error every time.

      We have proxy, and I way trying to follow instruction from the article you indicated, but without success as well.

       

      I am not an Admin on my computer, so myabe I'll try to contact local IT and install it once again with them...

       

      Thanks anyway, and I'll update you if local IT was able to help.

       

      Regards,

      dariusz

       

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Community Support
        9 years ago

        Hi lewand03,

         

        After you follow the article in my previous post to configure proxy settings for the on-premises data gateway (personal mode), you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator.

         

        Besides contact your IT for help, you can launch Personal Gateway configurator. At the summary page, there is an "Export Logs" link. Click it and send us the zip file.

         

        Best Regards,
        Qiuyun Yu

    • lewand03's avatar
      lewand03
      Helper I
      8 years ago

      Hi Qiuyun Yu,

       

      I was analysing the issue further with my local IT, and finally we ended up with conclusion that it is issue with proxy.

      All is fixed and working now,

       

      Thanks,

      D.