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lewand03's avatar
lewand03
Icon for Helper I rankHelper I
9 years ago
Solved

Error message when installing Gateway

Hi Power BI Gurus!   I am having trouble installing gateway. Following error message is appearing at the and ot the process:   System.ComponentModel.Win32Exception (0x80004005): The system cannot...
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v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
9 years ago

Hi lewand03,

 

1. Which kind of gateway did you want to install? On-premise data gateway or on-premise data gateway (personal mode)?

2. Was there any old version gateway installed before? If it is, please uninstall it completely.

3. Check if your environment had proxy. If it did, please follow this article.

4. Please share gateway log with us follow these two articles Troubleshooting Power BI Gateway - Personal and Troubleshooting the On-Premises Data Gateway.

 

Best Regards,
Qiuyun Yu

 

lewand03's avatar
lewand03
Icon for Helper I rankHelper I
9 years ago

Hi Qiuyun Yu,

 

I was analysing the issue further with my local IT, and finally we ended up with conclusion that it is issue with proxy.

All is fixed and working now,

 

Thanks,

D.