Teams Callqueue data, how to get the data

Hi wim1981 ,

That is actually great news!

If you can see rows of data inside the "Query Builder" (Power Query Editor), it means the connector is working and your permissions are correct. You can ignore the folder issue for now since the connection is already successful.

Why are the visuals empty? Since this is a Template (.pbit), the visuals are already pre-built. You usually do not need to drag fields from the right pane. If the visuals are blank (showing empty charts), it is almost certainly a Filtering Issue, specifically with Dates.

Please check these 2 things:

1. The Date Slicer (Most Likely) Teams CQD data is not real-time; it typically has a 24-48 hour delay.

• Look for the Date Range slicer on the report page.

• If it is set to "Last 1 Day" or "Today", the report will be blank because the data hasn't arrived yet.

• Fix: Change the date slider to look at Last 30 Days or pick a date range from last week. The visuals should instantly pop up!

2. The "Refresh" Button Sometimes Power Query sees the preview, but the Report Model hasn't loaded it yet.

• Click the Refresh button in the Home ribbon one more time to force the data from the query editor into the visuals.

Regarding the Folder: If you ever need to find it manually in the future, you have to create it yourself. Windows doesn't create it by default. You would manually create a folder named Custom Connectors inside Documents\Power BI Desktop. But again, since your data is loading, you are good to go!

Try adjusting that Date Slicer and let me know if the charts appear!

If my response resolved your query, kindly mark it as the Accepted Solution to assist others. Additionally, I would be grateful for a 'Kudos' if you found my response helpful.
This response was assisted by AI for translation and formatting purposes.