Forum Discussion
Helper IIsharing app issues
Usually that should be sufficient. Not sure what else it could be. Ask them to check with their tenant admin.
Super UserCan you confirm that they have accepted the invite? Did you send them the app link? Did they click on the app link at least once?
Helper IIyes they did accept it and click on it, that's why they sent me the screenshot with the error they can't access to it
- lbendlin
Usually that should be sufficient. Not sure what else it could be. Ask them to check with their tenant admin.
- info_algoritmia
lbendlin exactly is what I thought, as mentioned I test this process with other email and everything worked but I was able to manage the admin for those domains
for different users with other domains that I don't manage and them don't either (probably their IT dept) the access didn't work, maybe they have some workspace permissions disabled and they cannot see the app even though the access was provided- info_algoritmia
They didnt follow the process correctly, that's why the access was wrong