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Anonymous's avatar
Anonymous
Not applicable
8 years ago

Personal Gateway & Data Refresh - General Question

I have been using a persoanl gateway for Refresh for about 1 year.  Monday thru Friday the gateway works like clockwork; I don't need to refresh the dashboards over the weekend.   This message, is ...
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v-sihou-msft's avatar
v-sihou-msft
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8 years ago

Anonymous

 

Based on the error message, it says the Personal Gateway is offline. Can you check if the machine which hosts Personal Gateway will shut down or restart every weekend?

 

If the machine is always on, you may create a support ticket to have deep analysis for this issue. 

 

Regards,

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    v-sihou-msft

     

    Yes, the personal gateway is on my PC.  I understand it won't run unless it is online.

     

    I am asking what the rule is that causes PBI to suspend refreshes when the gateway is found to be offline.