Forum Discussion

carinevereecken's avatar
carinevereecken
New Member
4 years ago

Map visual doesn't work

I've been trying for a while now to display my data with the standard Map visual. But I don't get a map, just a white rectangle.
I tried to reinstall Power BI and lo and behold it worked but when I closed Power BI and reopened my pbix file without changing anything to it the map was gone again. What is going wrong.

In attach you can find a simple testdata set (TestMap.pbix) and a screenshot.

Thanks in advance,

Need Help

10 Replies

  • Fowmy's avatar
    Fowmy
    Super User
    4 years ago

    carinevereecken 

    It works fine for me. Try to open it on another computer and check, some firewall or network issues/restriction could be a reasason.

     

    • carinevereecken's avatar
      carinevereecken
      New Member
      4 years ago

      Thank you for your reply.

      I tried it on another computer (same homenetwork) and there it works but I can't borrow somebody else's computer whenever I want to create a map.
      How can I make it work on my computer? I tried disabling the firewall in Windows without success.

      Best regards,

      • TomMartens's avatar
        TomMartens
        Super User
        4 years ago

        Hey carinevereecken ,

         

        as it seems it's your computer, at least we know now something. For this reason, I recommend get starting to know Fiddler: https://www.telerik.com/download/fiddler

        All kind of map visuals are requiring more or less requests to 3rd party services getting the layers, and similar things. Fiddler will help you to discover what's going on.

         

        Hopefully this will help to tackle your challenge.

         

        Regards,

        Tom

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi carinevereecken ,

     

    According to the official document, Map visual do not need licenses.

     

     

     

    Actually I have tested your pbix file with another Free account , and even without a login account, the Map visual worked fine on my computer as well.

     

    Best Regards,
    Eyelyn Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • carinevereecken's avatar
      carinevereecken
      New Member
      4 years ago

      Hello Eyelyn,

      I have the same Power BI version on both laptops which is the latest version.
      version 2.97.921.0 64-bit (september 2021)

      Both laptops run Windows 10

       

      Best regards,

      • Anonymous's avatar
        Anonymous
        Not applicable
        4 years ago

        Hi carinevereecken ,

         

        According to this:  I tried it on another computer (same homenetwork) and there it works  ,and ruled out the version problem. I agree with TomMartens ,it most likely caused by network/firewall/proxy...

         

        Now please check the proxy problem as mentioned from a similar thread:

         

        Best Regards,
        Eyelyn Qin
        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.