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cosminc's avatar
cosminc
Post Partisan
8 years ago

Gateway error

Hi

i have a situation: i developed and put on a server a power bi report and now i want to make automatically schedule refresh; there is a licence - email (which is generic, not for a specific windows user; we use it only for PBI) and password and with these i need to set up the gateway

1. which gateway do i need - Personal or Enterprise?

2. i tried with Enterprise and it gave me an error when i try to establish link connections, see bellow

i'm stucked on this, can anyone help me please?

Thanks,

Cosmin

 

 

7 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee

    Hi Cosmin,

     

    As we can see from the error message, it's an authentication issue. 

    1. It seems the file is in a remote server. Does the computer that has the gateway have access to the file?

    2. The path in the data gateway should be a full path.

     

    Best Regards,

    Dale

    • cosminc's avatar
      cosminc
      Post Partisan

      Hi Dale,

      when i installed Gateway i did on my computer C:\

      if i want to install on the server where the sources and the pbi report are put what is the right path?

      that partition is mapped on my computez as Z:\; not ok for the path?

      but like this?

      \\dfsadfsa\as\afda\Other_Sources

      thanks

      Cosmin

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee

        Hi Cosmin,

         

        Did you solve this issue? I got the same error message in my test environment in which I connected to the network file by VPN.

        1. So please check your network environment;

        2. We should use the link like this: \\dfsadfsa\as\afda\Other_Sources\a.xlsx;

        3. The credential should be the one we can use in our local computer.

        Gateway_error

         

         

        Best Regards,

        Dale

    • cosminc's avatar
      cosminc
      Post Partisan

      Hi

      when you install the gateway you need to use the email which you use as license for powerbi? or you can give another email

      thanks

      Cosmin