Forum Discussion
Failed to decrypt credentials error
When we open powerbi we keep getting this error.
Some time we can clear the cred but most time we cant do anything, we do it almost everytime we open powerbi. this is affected all users.
PowerBI app is updated to latest version and i have reboot machine, this has been happening for last few months now.
Could this be cause by an gpo?
How does the decrypt cred works?
4 Replies
Hello,
I come across this issue often as well. I understand how frustrating it can be, and I think this may be an organization specific issue. The only "workaround" I have is to go to the Power BI Desktop AppData folder and delete the "credentials" folder.
Go to: C:\Users\USERNAME\AppData\Local\Microsoft\Power BI Desktop
Then click "user", and delete the "Credentials" folder. This should let you open up Power BIHi Anonymous ,
You can try the following steps:
Step 1) Open a blank PowerBI file. Go to "File" -> "Options & Settings" -> "Options" -> Under Global Settings, choose: "Save and Recover" -> "Open Auto Recovery Folder"
Step 2) When you're in the folder, navigate to the "Power BI Desktop" root (The folder name may be slightly different if you installed from the Microsoft Store). In this folder, you will find a file called "user.zip". Open the file and navigate to the folder "Credentials" and find the file "Credentials.bin" and delete that file
More details can be found in the thread:Solved: Failed to decrypt credentials error - Page 2 - Microsoft Fabric Community
Solved: Error: Failed to decrypt credentials - Microsoft Fabric Community
If your Current Period does not refer to this, please clarify in a follow-up reply.
Best Regards,
Clara Gong
If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly.
