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Bordeaux's avatar
Bordeaux
New Member
3 years ago
Solved

Extend data availability

Hello Microsoft community,   I hope I am in the right place. I would like to extend the cloud data availability to one year, right now its only a month. Is this possible? It is about the followin...
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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Bordeaux ,

    Known issue:

    • Only 28 days of history are available in the dashboard as call queue/auto attendant data is considered personal data and is subject to data privacy retention policies.

    • In some scenarios, the agent answered call count on the Cloud Call Queue Agent Timeline report may be different than the number of calls shown in the Teams client call history. The Teams client call history is correct. Support is investigating but there is no estimated time to repair available at this time.

    • 1 Incoming call source in the auto attendant and call queue graphs show the final call leg source rather than the initial call leg source. For example, if an auto attendant receives an external call and transfers the call to another auto attendant or call queue, the Incoming call source will be reported as Internal.

    More details: Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Learn

     

    Best Regards

    Community Support Team _ Polly

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi Bordeaux ,

Known issue:

  • Only 28 days of history are available in the dashboard as call queue/auto attendant data is considered personal data and is subject to data privacy retention policies.

  • In some scenarios, the agent answered call count on the Cloud Call Queue Agent Timeline report may be different than the number of calls shown in the Teams client call history. The Teams client call history is correct. Support is investigating but there is no estimated time to repair available at this time.

  • 1 Incoming call source in the auto attendant and call queue graphs show the final call leg source rather than the initial call leg source. For example, if an auto attendant receives an external call and transfers the call to another auto attendant or call queue, the Incoming call source will be reported as Internal.

More details: Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Learn

 

Best Regards

Community Support Team _ Polly

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.