Forum Discussion
meenakp
Resolver I
Resolver IError when using Power BI dataset as datasource - "Cannot load model"
Hello, We have one specific user who gets error as "Cannot load model. We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed or moved or it is possibl...
I raised a MS ticket.
It turned out that user being on Windows 7 OS is the issue.
MS recommended to upgrade to Windows 10 OS and that should solve the issue it seems.
AllisonKennedy
Community Champion
Community ChampionHave you tried raising a support ticket with Microsoft? https://powerbi.microsoft.com/en-us/support/
meenakpAllisonKennedy, I haven't raised a ticket yet on the hope i would get answer in the community. If no helpful answers, thats my next step...