Cannot schedule refresh or data source settings

Hi Rnaval,

When the refresh schedule and credentials are greyed out, it usually means the dataset has been disabled after failed refresh attempts with invalid credentials. Power BI won’t let you re‑enable the schedule until the credentials are fixed in the right place.

A few things to check:

• Refresh history: Look at the dataset’s refresh history to confirm the exact error. If it says “invalid credentials,” that’s the root cause.

• Gateway vs. cloud source: If your dataset uses an on‑premises gateway, the credentials are managed in the gateway configuration, not in the service. In that case, you’ll need to update them in the gateway itself. If it’s a cloud source, you can re‑enter them in Power BI Desktop under Data Source Settings and then republish.

• Republishing alone won’t fix it if the gateway credentials are invalid. The service will still block scheduled refresh until the gateway admin updates them.

• Re‑enable schedule: Once valid credentials are in place, go back to the dataset settings → Refresh → Schedule refresh, and toggle it back on. Power BI disables scheduled refresh after multiple failures, but it will unlock once the credential issue is resolved.

So in short: check whether your source is cloud or gateway‑based, re‑enter the credentials in the right place, republish if needed, and then the refresh schedule option should become available again.